Simple and fair: if Pro isn’t for you, you can have your money back.
14 days, no questions
If Pro isn’t right for you, email us within 14 days of paying and we’ll refund you in full. No questions, and it doesn’t matter how much you’ve used it. This covers your first payment, every yearly renewal, and lifetime purchases or codes bought directly from us.
How to ask
Email hello@makeitavideo.com from the address you use to sign in, and say which payment you’d like refunded. We reply within 2 working days. The money goes back to the card you paid with; banks usually take 5–10 days to show it.
What happens to Pro
When we refund a payment, Pro access supplied by that payment ends. Your account returns to Free unless another valid Pro entitlement still applies. Your videos and projects stay on your Mac; nothing is deleted.
After 14 days
After 14 days you can still cancel at any time: Pro stays on until the end of the year you’ve paid for and won’t renew. We don’t usually refund part-years, but if something has gone wrong, email us and we’ll look at it fairly. If we ever stop offering Pro or a key Pro feature, we refund the unused part of your year.
Bought somewhere else?
If you got Make It a Video through a marketplace or deal site, its refund policy applies; ask them first. If they refund you, access supplied by that purchase ends; another valid Pro entitlement is not affected.
Your legal rights
This policy is on top of your legal rights as a consumer, not instead of them. Because we refund any payment within 14 days, you don’t lose the UK/EU right to cancel by starting to use Pro straight away.
See also: Terms · Privacy · Refunds
AppSumo refunds
For an AppSumo purchase, request a refund through your AppSumo account within the refund window displayed on the deal you bought. AppSumo commonly offers a 60-day window for refundable software deals, but the terms on your deal determine the actual period. Our direct-purchase 14-day policy does not replace or shorten it. See AppSumo’s refund policy. If access fails, contact us as well so we can help you activate it.
After a marketplace refund is confirmed, the lifetime entitlement supplied by that purchase may be revoked. A separate valid paid entitlement is not cancelled by that refund. Your local recordings and projects are not deleted.
If the app is faulty or not as described
Your statutory rights continue after the voluntary refund window. Contact us with the problem and proof of purchase. Where the law requires it, we will provide an appropriate remedy, which may include repair, replacement, a price reduction or a refund. This policy does not remove mandatory rights in your country.
Optional cancellation form
To: Alex Player, sole trader trading as Make It a Video, 18 Lower Marsh Lane, Flat 10, Surbiton, London, KT1 3FE, United Kingdom; email hello@makeitavideo.com.
You can copy this into an email or letter: “I give notice that I cancel my contract for Make It a Video Pro. Order or payment reference: ____. Date ordered or paid: ____. Name: ____. Account email: ____. Address: ____. Date: ____.” Add a signature only if sending on paper. Any other clear statement that you want to cancel is also accepted.
For a yearly subscription, specify whether you want to stop the next renewal or also request a refund for the current payment. Lifetime access has no subscription renewal to cancel.