Support

We’re here to help.

Most answers are in the help centre. If you’re still stuck, get in touch.

Presenters are licensed stock footage, not customers.

Start here

Install, sign in, permissions, exporting and billing.

Step-by-step from first recording to finished video.

Quick fixes for the most common problems.

Tell us your app version, your macOS version and what you tried. Screenshots help.

Email hello@screencandy.online. That’s our previous name; a makeitavideo.com address is on its way.

Feature ideas are welcome. Suggest a feature or see what’s planned on the roadmap.

Free to download. No watermark on Free exports. Requires macOS 15 or later.